Learn to connect with your customers through excellent customer service. Acquire the skills needed to be awesome today!
Your organization’s success is highly dependent on how successful you are in providing good customer service. The “Connecting with the Customer through Excellence in Customer Service” also known as the CONNECT Program is one such program designed to do such that. Here you will learn:
What you’ll learn
- What effective communication is.
- Why being proactive is the best approach to customer service.
- How to create a Customer Journey Map.
- What active listening and responding effectively entails.
- The four types of customers.
- How the Competency Framework applies in Customer Service.
- How to handle challenging customers.
- Level up strategies in Customer Service.
Course Content
- Introduction –> 4 lectures • 26min.
- Customer Service –> 13 lectures • 2hr 10min.
Requirements
Your organization’s success is highly dependent on how successful you are in providing good customer service. The “Connecting with the Customer through Excellence in Customer Service” also known as the CONNECT Program is one such program designed to do such that. Here you will learn:
- What Effective Communication Is
- Why being proactive is the best approach to customer service
- How to create a Customer Journey Map
- How to listen actively and respond effectively
- Best Practices in Phone and Email etiquette
- The differences between being Assertive and Argumentative
- How to handle challenging customers
- Level up strategies in Customer Service
Get Tutorial
https://www.udemy.com/course/connect-customer-service-excellence/1a1ad9633698903c90cef603b26b18561e8b42fb