Dealing with Uncooperative and Difficult Scrum Team Members

THE SCRUM MASTER GUIDE: Strategies for Dealing with Uncooperative, Dominant, Aggressive, Difficult Scrum Team Members

Hello and welcome to the Dealing with Uncooperative and Difficult Scrum Team Members course.

What you’ll learn

  • Why deal with difficult people and Understand Why do you get mad….
  • Ways that we allow people to control us.
  • Tips and Strategies for Dealing with Uncooperative Team Members in Scrum.
  • How to Work with Dominant or Aggressive Scrum team members.
  • How do you deal with uncooperative Staheholders?.
  • Learn Effective Steps to Deal Angry people in the Scrum Team.
  • What causes anger issues?.
  • How to control yourself?.
  • How To Get People To Like You?.
  • Benefits of effective negotiation.
  • Setting Limits and Boundaries.
  • How to demonstrate mutual respect in the Scrum team?.
  • The importance of trust in a Scrum Team.
  • Why does Kindness Matter?.
  • How to Avoid Being an Easy Target in a Scrum team?.
  • SEVERAL STRATEGIES for dealing with different type of problem Scrum team members.
  • How To Stay Calm Around Those Who Push Your Buttons?.

Course Content

  • Introduction to Course –> 7 lectures • 24min.
  • What is your greatest strength as a Scrum Master? –> 5 lectures • 25min.
  • Demonstrating mutual respect, trust, kindness and concern in the Scrum team –> 5 lectures • 20min.
  • Strategies to Dealing With Different Types of Difficult People in the Scrum Team –> 9 lectures • 37min.
  • Final Tips that will help you deal with uncooperative team members in Scrum –> 4 lectures • 14min.

Dealing with Uncooperative and Difficult Scrum Team Members


Hello and welcome to the Dealing with Uncooperative and Difficult Scrum Team Members course.

It is not uncommon to come across people at the workplace that can make your job more complicated than it has to be. These individuals are disrespectful, damaging, or just reluctant to work as part of a Scrum team.

When you’re a Scrum Master, dealing with such individuals gets much more challenging. As you have no formal authority over them, it is more likely that you will face resistance and challenging behavior.

In this course, you will find several strategies you can use to deal with aggressive, uncooperative, difficult, and dominant Scrum Team Members.

I will show you some great ways the Scrum Master can help deal with such people, even if the management supports such behaviors.

You will understand what the Scrum Master can do if all his efforts fail in this regard.

If you already have to deal with this kind of situation.  This course is for you. If you are just starting your Scrum career, I’m pretty sure that sooner or later you will also encounter it.

I have even had a situation where management tried to address it, it worked for a while, and then the difficult person reverted to their old style.

This course will help you in this ongoing battle.

Now, let’s see Learning Outcomes:

  • Explain why difficult people make you so angry
  • Identify the major types of difficult Scrum Team Members
  • Develop the power of self-control in dealing with difficult Scrum Team Members
  • Construct the ways you can side-step anger as a therapist does
  • Formulate the fundamentals of a healthy relationship in your Scrum Team
  • Assemble ways to turn enemies into friends
  • Investigate hidden methods for dealing with conflict in Scrum Team
  • Design ways to be less of a target for difficult Scrum Team Members
  • Formulate how Scrum Value – Respect and “self-respect” works
  • Implement ways to set proper boundaries between you and the ”problem” person.
  • Support difficult Scrum Team Members the way a therapist does with his patients.

I want to literally transform your life by giving you the best skills available to become a confident Scrum Master. You will gain awareness and understanding of ourselves, and why we get so angry at others.  And how to gain control of others by gaining control of ourselves. I will provide you with general tips for dealing with problem people and anger, and How to deal with specific types of problematic Scrum Team Members.

Upon completing this course, you will be prepared to bring the piece to your team as a confident Scrum Master.

One more thing, this course is not just for Scrum Masters. It is everyone who is looking for ways to improve workplace teamwork, and Ways to Bring Out the Best in Your Team.

You will learn:

  1. How to work with difficult people?
  2. How to handle difficult employees?
  3. How to deal with a difficult boss?
  4. Managing difficult employees.
  5. How to deal with difficult people at work?
  6. Dealing with problem employees, and much more…

Are you ready to learn the latest cutting-edge skills?


Then, check the content of the course, and let’s get started.




  1. Introduction to the course: Dealing with Uncooperative and Difficult Scrum Team Members
  2. Why deal with difficult people?
  3. Understanding Why do you get mad…
  4. All control starts with self-control
  5. Ways that we allow people to control us
  6. See angry people as hurt, not bad
  7. What causes anger issues?
  8. What is the Explanatory style?
  9. How to control yourself
  10. How To Get People To Like You?
  11. What are the benefits of effective negotiation?
  12. Setting Limits and Boundaries
  13. How to demonstrate mutual respect in the Scrum team?
  14. The importance of trust in a Scrum Team
  15. Why does Kindness Matter?
  16. Helping but not enabling
  17. Being responsible for your actions
  18. How to Avoid Being an Easy Target?
  19. How to deal with people who whine and complain all the time?
  20. How to deal with bossy and aggressive people?
  21. How to deal with The “Friendly Sniper” type of people?
  22. How to solve a problem with a really angry person?
  23. How to deal with a chatterbox person?
  24. How to deal with a „know it all“ problem person?
  25. How to deal with nagging Scrum team members?
  26. Your progress so far…
  27. Don’t replay the old movies in your head.
  28. How To Stay Calm Around Those Who Push Your Buttons?
  29. Tips that will help you deal with uncooperative team members in Scrum
  30. Conclusion

Here is what you will receive with your enrollment:

  1. High-quality video lectures that explain the different terms and concepts with real-world examples.
  2. Reference, study guide, and the go-to resource on the job.
  3. Instructor support to answer your questions or clear up any confusion you might have.
  4. Lifetime access with no expiration so you can complete the course at your own pace, anywhere, on any device, and come back for a refresher at any time.
  5. Free course updates so you can continue to benefit from enhancements made to this course.

Why take this course?

  • This is the Scrum Masters TOOLBOX – tools you can use in your work.
  • Be prepared to apply these strategies to your team and becomes a confident Scrum Master.
  • Understand the difference between different types of “problem-people” and how to deal with them.
  • Learn from a Product Owner and Scrum Master who applies Agile practices daily.
  • Learn how to apply strategies from the ground up with a focus on quality.
  • You have nothing to lose, allow yourself to learn something new and powerful.
  • Upon completing this course you will receive Certificates of Completion, which you can add to your CV, LinkedIn Profile, or any other online profile, and access to the most dynamic Agile Community in the world.

Why take this course and not another one?

  1. It’s the ULTIMATE Course for Scrum Masters. Only the proven lectures from real-life experience.
  2. My value proposition is unique: to be a servant to all students.
  3. It comes with Closed Captions, you can speed up or slow down all lectures (subtitles in English).
  4. It includes real-world examples and valuable tips.
  5. You will learn from a passionate Agile expert who applies Agile and Scrum practices daily to his personal and professional projects.
  6. It has an active Q&A Community, always answered by your expert Instructor.
  7. This course gets updated regularly and you get all updates free for life!

How will this Course help you?

  • Be able to deliver projects and products, faster with fewer software bugs!
  • Become fully prepared for a job that requires dealing with conflicts and different types of people.
  • Feel more confident about Agile and how to apply Agile in your company.
  • Be able to add this to your CV. This will help you get more job opportunities.
  • What you will learn will make you effective and successful as a confident Scrum Master.
  • Get an Agile Project Management Certification.

Who is behind Agile in a Nutshell Course?

My name is Dejan. I am a Master of Computer Science and Information Technologies. Product Owner, Scrum Master, Agile Coach, Trainer of trainers, and author of this Complete Video Course for Scrum Master and Product Owner.

With 60+ IT certificates, I have 20+ years of IT experience, and 10+ years of experience in Agile project management and Scrum.

Knowledge gaps that I have been missing from my career development, make this program so special and unique.

I fill all these gaps for myself and make them available to you.

This course is specifically for:

  1. People who want to learn about dealing with difficult people, or who plan to make a career change.
  2. People without any Scrum Master experience or knowledge.
  3. Scrum Masters, Product Owners, Developers, Project Managers, Business Analysts, Solution Architects, Enterprise Architects, Data Base Administrators, and anyone interested in learning relationships with people.
  4. People who want to get a Scrum Master Certification.

The Facts

  • Agile is currently the preferred delivery option in technology projects and environments across the world. Yet Agile is not only for IT!
  • Agile will allow you to deliver projects, products, and apps quickly and often.
  • Agile is the global trend. More and more people want to learn how to become successful Scrum Master.
  • It will give you a different view and approach to managing Scrum team members.
  • Agile is not suitable for all projects but it is for many.
  • Knowledge about Scrum Master will allow you to land more jobs and this agile course udemy will help you prepare.
  • You will enjoy this agile udemy course, guaranteed.
  • You will love this course, but don’t take my word for it.
  • This course has an engaging conversational style and includes useful examples, images, and explanations.
  • The course is simple and very informative, as well as affordable!
  • You will love the practical examples and scenarios that I have prepared just for you.

What are the advantages of Agile Project Management?

  1. In Agile Project Management you deliver projects faster.
  2. Agile Project Management fosters an environment of constant collaboration, teamwork, and focus on execution.
  3. In Agile Project Management you have direct input from your customer throughout the whole project.
  4. Agile Project Management shifts from traditional long documentation processes and long meetings to agile, lean processes, practices, and rituals such as the daily standup.
  5. In Agile Project Management roles blur, meaning everyone can participate in different tasks regardless of whether it’s their “official” role or not. For example, not only testers test but others too (if the team decides that).
  6. Agile Project Management, allows you to focus on value and the minimum required working solution known as the MVP (Minimum Viable Product). So you apply a basic/yet really important concept all the time: keep it simple!!! Don’t build a Ferrari if all you need is a skateboard!
  7. Visual boards (Kanbans) and reports are a key part of Agile Project Management. It allows everyone to stay on the same page and be able to understand the speed of execution, areas of improvement, and more.

Does this course include a Certification?

Yes, you will receive a certification upon completion of this course (a Udemy Certificate of Completion which you can download as a pdf).

Can I add this Scrum Certification to my CV?

Yes, you can add this Certification to your CV or Resume. I recommend you add it under a heading called “Professional Development,” then, just add the course title, and year of completion.

Does a Udemy Certification have any value in the real world?

Yes, it does! Even though Udemy is not a University and does not provide “accredited” certifications (like the one you would get from a University), Udemy is the most important online education platform in the modern world with over 40 Million users worldwide. So it carries weight and is increasingly becoming recognized worldwide. So rest assured adding this Certification to your CV increases your probability of getting that dream job as a Scrum Master.

You will learn about powerful tools and concepts that will enable you to become more successful in your projects. So take the course now to learn what all of this means in more detail and how you can apply it to become an Agilelist.

Quality over Quantity.

Pledge to All Students – Students First – 24x7x365 Support.

If you think this course is for you, then go ahead and click “Buy Now” and we’ll be in touch soon.

What are you waiting for?

Step into my classroom and start learning about Scrum Masters’s most challenging duties – dealing with people!!!

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